Shipping policy

At Badmon GmbH, we strive to offer reliable and efficient shipping worldwide. Please review our Shipping Policy below for detailed information about delivery, costs, and timelines.

1. Shipping Locations
We offer worldwide shipping. Delivery times and costs may vary depending on the destination.

2. Delivery Times

Within Switzerland: Orders require 1-5 business days for preparation. Once shipped, delivery takes:
- Priority Shipping: 1-2 business days
- Standard Shipping: 2-3 business days
Worldwide: Delivery times vary depending on the destination. Specific estimates are provided at checkout based on the shipping method selected.

3. Shipping Updates
Important announcements regarding shipping, including any delays or special offers, are regularly shared on our Instagram channel. Follow us to stay updated!

4. Shipping Costs

Shipping costs are calculated at checkout based on the destination and shipping method selected.
Any applicable customs duties, taxes, or fees for international orders are the responsibility of the customer.

5. Order Processing
Orders are prepared during our regular business hours: Monday to Friday, 9.00 - 16.00.

Orders placed after business hours or on weekends/holidays will usually be processed on the next business day.
A confirmation email with tracking information will be sent once your order is shipped.

6. Shipping Providers
We work with trusted global courier services to ensure your orders arrive safely and promptly. Tracking information will be provided with every order.

7. Lost or Damaged Shipments

If your order arrives damaged or is lost during transit, please notify us within 7 days of delivery.
Damaged items may be eligible for an exchange (if in stock) or a refund, including shipping costs.
For lost shipments, we will work with the courier to resolve the issue promptly.

8. Address Accuracy
Please ensure that the shipping address provided at checkout is accurate and complete. We are not responsible for delays or failed deliveries resulting from incorrect or incomplete address information.

9. Exceptions
Certain products may have specific shipping restrictions due to size, weight, or local regulations. These will be clearly indicated on the product page if applicable.

10. Contact Us
For questions about your shipment or assistance with tracking, please contact our support team at:
Email: support@badmon.ch

This Shipping Policy aligns with the principles outlined in our Return and Refund Policy.